Privacy Policy

Effective Date: 1st January, 2026

Trugame Experiences Private Limited (referred to as “Trugame”, “we”, “us”, or “our”), including its brand Pickl’Out, is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platforms, participate in our programs, or engage with our services.

By accessing our website or using our services, you consent to the practices described in this Policy.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect personal information including, but not limited to:

Name
Contact details (email address, phone number, address)
Date of birth
Gender
Emergency contact details
Sports and fitness-related information
Medical disclosures (where required for participation)
Payment and billing information
Identification documents (if required for tournaments or registrations)
Photographs and videos
Any other information voluntarily provided by you

For minors, information may be collected with parental or guardian consent.

1.2 Non-Personal Information

We may also collect non-personal and technical information such as:

IP address
Browser type
Device information
Operating system
Website usage data
Cookies and analytics data

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

To register you for programs, events, and activities
To provide coaching, training, and facility services
To manage tournaments and leagues
To process payments and bookings
To communicate updates and announcements
To ensure participant safety and compliance
To improve our services and platforms
To personalize user experience
To comply with legal and regulatory obligations
To conduct internal analysis and research

3. INFORMATION SHARING AND DISCLOSURE

We may share your information with:

Coaches, trainers, and staff for service delivery
Facility partners and event organizers
Payment gateway providers
Technology and analytics service providers
Medical professionals in emergency situations
Government or legal authorities when required by law

4. DATA SECURITY

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security of data. You acknowledge that you provide information at your own risk.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

Enhance website functionality
Analyze traffic and usage
Improve user experience

You may disable cookies through your browser settings. However, certain features may not function properly.

6. MEDIA AND CONTENT USAGE

By participating in Trugame or Pickl’Out activities, you consent to the collection and use of photographs, videos, and recordings for:

Marketing
Promotional material
Social media
Documentation
Training purposes

If you do not wish to be featured, you may inform us in writing.

7. YOUR RIGHTS AND CHOICES

You have the right to:

Access and review your personal information
Request correction of inaccurate data
Withdraw consent where applicable
Opt out of promotional communications
Request deletion of data (subject to legal obligations)

Requests may be submitted in writing to our contact address.

8. DATA RETENTION

We retain personal information only for as long as necessary to:

Fulfill service purposes
Meet legal and regulatory requirements
Resolve disputes
Enforce agreements

After this period, data may be securely deleted or anonymized.

9. CHILDREN’S PRIVACY

We knowingly collect information of minors only with parental or guardian consent.
Parents/guardians may contact us to review or delete such data.

10. THIRD-PARTY LINKS

Our platforms may contain links to third-party websites.
We are not responsible for their privacy practices and encourage users to review their policies independently.

11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date. Continued use of our services implies acceptance of the revised policy.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Trugame Experiences Private Limited
Email: support@trugame.in / himanshu@trugame.in
Website: www.trugame.in

FINAL NOTE

Trugame and Pickl’Out believe that trust is the foundation of any sporting community. Your data is handled with responsibility, transparency, and respect.